Terms & Conditions


We reserve the right to amend the terms, conditions, and notices under which our services are provided, including charges associated with the use of our services.


1.1 All orders are accepted subject to the following conditions, which shall be integral to and govern the contract of sale. Any variance of these conditions in any of the buyer's documents is inapplicable unless acknowledged in writing by us.

1.2 In these conditions, "the seller" refers to Clad Composites, and "the buyer" refers to the party addressed in this document.

1.3 These terms and conditions take precedence over and replace any terms and conditions mentioned or offered by the seller at any stage in the transaction concerning the goods in question. The seller is not bound by any standard or printed terms presented by the buyer unless the buyer explicitly states in writing, separate from such terms, their intent for such terms to apply, and the seller acknowledges this in writing.

1.4 No modifications to the contract of sale can be made except by written agreement between the parties.


2.1 Placing an order based on our quotation does not bind us until we accept the order. An order, once accepted by us, can only be canceled or altered with our consent, and such consent will not prejudice our right to claim full compensation for any loss or expense resulting from such cancellation or alteration.

2.2 Any additions or changes to orders will not be binding until confirmed by us in writing.


3.1 Quoted prices exclude UK Value Added Tax, unless otherwise specified. Any price adjustments due to taxes or levies will be the buyer's responsibility.

3.2 Quoted prices do not cover packaging, loading, unloading, carriage, and insurance costs, which will be indicated separately.

3.3 In the event that a product is listed or quoted at an incorrect price due to an error, we will notify the buyer within 14 days of the Acceptance Confirmation, either by email or telephone. The buyer may then cancel the order related to the incorrectly priced goods or purchase them at the correct price. Any payment differences will be settled accordingly.


4.1 When goods are ordered for delivery upon request: (i) If a delivery date is specified and not altered in writing, the buyer must accept delivery on that date. (ii) If no delivery date is specified, the buyer must accept delivery once the goods are ready. (iii) If the buyer fails to take delivery on the specified date, the buyer will reimburse us for associated costs and expenses, including but not limited to storage, transportation, and insurance. An invoice will be issued on the scheduled delivery date and must be paid as per Clause 10.1.

4.2 In all other cases: (i) Delivery times are estimates and not binding unless explicitly stated. (ii) Time for delivery is not considered essential to the contract.

4.3 We will deliver goods as close as possible to the delivery address, considering road conditions. The buyer must provide labor for unloading and stacking. Damage caused by inadequate site access or careless unloading is the buyer's responsibility.

4.4 We are not liable for any loss or damage, direct or indirect, arising from delivery delays.

4.5 Partial deliveries are permitted unless otherwise agreed in writing.

4.6 The cost of delivering goods is non-refundable.

4.7 The buyer must ensure a responsible person is available to sign for the goods on delivery.

4.8 Deliveries outside of Mainland England & Wales may incur additional charges at our discretion, which may be applied after the order is placed.


5.1 We accept returns in accordance with the Consumer Rights Act of October 2015.

5.2 The buyer must notify us of their intention to return goods within 14 days of receiving them. Please contact our Customer Support team by email or phone, stating the reason for return. For damaged products, please provide images where possible.

5.3 If the order arrived in separate deliveries, the return period extends until 14 days after the last item's delivery.

5.4 The buyer then has a further 14 days to return the goods with our provided returns form attached.

5.5 We can arrange item collection upon request, possibly incurring a surcharge.

5.6 Upon receiving returned goods in resalable condition, we will issue a credit note for the full purchase price (excluding delivery costs). Damaged or less than new goods may receive a pro-rata credit note at our discretion.

5.7 Business buyers will be subject to a 15% restocking fee, with a minimum handling fee of £50 per consignment for returned products.

5.8 Refunds are credited back to the original payment method within 14 days of receiving the goods in resalable condition.

5.9 Standard delivery charges will only be refunded if the entire order is returned. Special delivery services will be refunded as standard delivery.

5.10 For damaged or faulty items, replacements are sent free of postage and packing charges.

5.11 Items returned after the return period or without prior notification may only receive a credit note.

5.12 For goods purchased using a credit card, a 3% deduction from the refund amount may cover credit card surcharges incurred by us.


6.1 The buyer must inform us of their intent to cancel an order as soon as possible. (i) The buyer has the right to cancel this contract any time before 3 pm on the last working day before the agreed delivery date, without providing a reason. (ii) To cancel, the buyer must email us a clear statement of their decision before 3:01 pm on the last working day before the delivery date.

6.2 Upon cancelation, we will reimburse all payments received, excluding credit card surcharges.


7.1 Goods are dispatched using the seller's chosen transport method to the delivery address.


8.1 Goods are at the buyer's risk upon delivery to the delivery address, unless otherwise 



9.1 Goods are considered accepted upon receipt at the delivery address.

9.2 The seller is not liable for goods delivered in damaged condition, lost in transit, or with shortages unless certain conditions are met.


10.1 Specifications and particulars, including weights and dimensions, are approximate. While we strive for accuracy, the buyer must understand that specifications are subject to trade tolerances.

10.2 The seller reserves the right to change product specifications without notice.

10.3 Literature provided by the seller is for general guidance only and does not constitute binding representations.

10.4 Buyers are advised to consult relevant professionals for suitability assessment of our products for their intended use.

10.5 Slight variances in color, dimensions, weight, or finish for composite goods shall not be grounds for rejection or claims.

10.6 Defects in part of the goods do not entitle the buyer to reject the remaining goods.


11.1 The buyer must ensure all necessary approvals are obtained before manufacturing begins. We can provide calculations upon request.

11.2 The buyer must confirm the accuracy of calculations and specifications and ensure that the goods are suitable for their intended purpose.


12.1 We warrant that delivered goods will conform to the specification and be free from material defects in design, material, and workmanship.

12.2 Product warranties are outlined on our website.

12.3 We are not liable for defects resulting from the buyer's failure to follow instructions or due to fair wear and tear, weathering, wilful damage, negligence, or abnormal conditions.


13.1 Payment terms depend on the nature of the order.

13.2 For credit accounts, payment must reach us no later than the last day of the month following the invoice date.

13.3 Partial deliveries may be invoiced separately.

13.4 Late payments may incur interest at a rate of 8% above the Bank of England base rate, accrue daily, and may result in various actions as per Clause 13.4.

13.5 The buyer cannot set off or counterclaim against monies owed to us for invoiced and delivered goods unless explicitly agreed.


14.1 Goods remain our property until full payment of all sums owed under this contract and all other contracts between the buyer and us.

14.2 The buyer may sell goods in the ordinary course of business, but proceeds must be held in trust for us until all sums are paid.

14.3 In case of default, we may repossess goods, and the buyer will be liable for any costs incurred.

14.4 Proceeds from repossessed goods will be set off against sums due, with any balance payable by the buyer.


15.1 The buyer will indemnify us against damages, penalties, costs, and expenses resulting from work done according to the buyer's specification that infringes on patents or registered designs.


16.1 We collect and store data in accordance with our Privacy Policy.

16.2 We do not store customer credit card details.


17.1 Default or breach by the buyer may lead to contract termination or suspension of further deliveries, among other actions, without affecting our other rights.


18.1 Notices to us must be sent by first-class post. Notices to the buyer will be sent to the specified delivery address unless otherwise provided. Notices are considered delivered the next business day after posting.


19.1 We do not limit or exclude liability for death or personal injury, fraud, breach of implied terms, or defective products under relevant laws.

19.2 Subject to Clause 19.1, we are not liable for loss of profit or indirect or consequential losses arising from the contract, with our total liability for other losses under the contract not exceeding the order's total value.


20.1 An "Event of Force Majeure" refers to uncontrollable circumstances beyond our reasonable control, preventing us from performing our obligations. It must meet specific criteria to be considered an Event of Force Majeure.

20.2 Our conditions and contracts are governed by English Law, with non-exclusive jurisdiction granted to the High Court of Justice of England.